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CardMastersAU

Returns and refunds


Returns & Refunds Policy

We want you to be satisfied with your purchase.

Returns

  • Returns are accepted within 14 days of delivery
  • Items must be:
    • Unused
    • In original condition
    • In original packaging

Non-Returnable Items

  • Opened trading card packs
  • Mystery products
  • Clearance items

Refunds

  • Once your return is received and inspected, your refund will be processed within 3–5 business days
  • Refunds will be issued to the original payment method

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us within 48 hours with photos at:

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect